Tag Archives: Customer service
The vision in your mind is clear: GPS tracking technology will cut costs and boost productivity for your fleet. Customer service quality will improve rapidly, earning the company an unbeatable reputation. The competition will sag behind. The money saved will...
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When employees quit, managers see miserable, looming dollar signs. Between recruiting, retraining, and reestablishing customer relationships, hiring costs field service companies big money. We’re talking between 25-250 percent of the annual salary per exiting employee (American Management Association). Ouch. We...
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When it comes to customer service in field service industries, sometimes you have to go rogue. Strike where the competition lags. Be bold amongst the crowd. Today, there’s no easier way for field service companies to be extraordinary and see...
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Equipping your taxi fleet with GPS tracking technology is a cost effective and cost cutting necessity in today’s competitive climate. In New York City, GPS-wired cabs are the law. Your city could be next. In May this year, city officials...
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A dynamic customer experience doesn’t start when your customer receives your service or product. It doesn’t end when a contract is complete. Customer service “is the sum-totality of how customers engage with your company and brand, not just in a...
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Imagine being able to tell your customer exactly when your truck is going to get there, and not just by guessing, but by seeing it directly in front of you, on your computer screen or smartphone. That’s what you can...
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